Insurance Claims
Insurance Claims
In any case of an incident we should call in the appropriate authority (i.e. police, fire brigade etc). In case of a car accident, we call the accident care dpt the number of which can be found on your insurance contract.
What should we do when we have a car accident
Step 1
We call the ACCIDENT CARE DPT. The telephone number is written on your insurance policy.
Step 2
We fill in the accident claim form.
The documents needed in order to submit our claim are:
- Accident claim form
- Driver’s license
- Registration license
- Police report (in case you notified them)
The accident care dpt can help us to fill in the claim form. In case we do not contact the dpt, we submit all the documents mentioned above within 5 days, counting from the day of the accident, to Brokins’ claim dpt or to our insurance company.
Within the boundaries of amicable settlement, the liable insurance company declares within 10 days if the liability is accepted or not. After these 10 days, the amicable settlement is no longer applied and our claim follows the classical procedure.
Step 3We inform our insurance company where our vehicle is located so that the damage can be assessed by its representative (assessor). The insurance company proceeds to compensation within 10 days from the date the amount of the compensation has been agreed by both sides.
In case your claim includes injuries the insurance company also needs:
- Sworn affidavit report to the police (file of court case)
- Medical report documented by public hospital
- Medical expenses/receipts
- Medical assessor’s report
In case your claim includes material damages:
- Assessor’s report
- Repair’s invoices.
FIRE / FINANCIAL LOSS / CIVIL LIABILITY / ALL RISK SECTOR
Step 1
We take all the necessary measures to prevent any injuries.
Step 2
We take measures in order to protect our property against further damage.
Step 3
We call in the authorities (fire brigade, police in case of theft).
Step 4
If possible, photos and/or video recordings of the damage should be taken.
Step 5
We immediately notify Brokins and we send by fax or email our filled in claim form in order for the insurance company to arrange the visit of its assessor the soonest possible.
Step 6
We do not proceed to any repair and we do not dispose of any items (even if destroyed) prior to Brokins’ authorisation.
Step 7
We must submit all the documents the assessor may require. These documents may include (depending on the damage):
- Claim form
- Report from the fire brigade
- Copy of police report
- Photos
- Copies of invoices / receipts / estimates
- Register log of the alarm signals
- Financial Report (in the case of loss of income/profit)
In order for the claim to be finalised the signed payment receipt is required.
What should we do in case we need to activate our healthcare program
Step 1
We give a call to our insurance company (the telephone number is on our health card as well as our policy number) and we declare what we intend to do.
Step 2
A specialist team is there to guide you. We follow instructions. As far it concerns a scheduled hospitalization, it would be wise to inform the insurance company 2-3 days prior to the admission. If you have an emergency situation and require immediate admission to a hospital it would also be wise to inform the insurance company before leaving the hospital as soon as possible.
Accident Care
AMTRUST
CALL CENTER: 2102241200
ACCIDENT CARE: 2109460217 & 2111075727 (Interpartner)
We inform you that settlement agents are no longer accepting visits. For any communication please send an e-mail to claims@indemnity.gr and you will receive our reply within 48 hours.
GENERALI LIFE S.A. DAMAGES INCURANCES
CALL CENTER: 2108096400
ACCIDENT CARE: 18112
ETHNIKI
S.A.
CALL CENTER: 18189
ACCIDENT CARE: 2109099999
UNIQUE / HD Insurance Ltd
CALL CENTER: 212 2229938
ACCIDENT CARE: 212 2229928
ATLANTIC UNION
CALL CENTER: 2107454000
ACCIDENT CARE: 2107470001
INTERAMERICAN ΕΕΑΖ S.A.
CALL CENTER: 1158
ACCIDENT CARE: 1158
"AXA" INSURANCE S.A.
CALL CENTER: 2107268000
ACCIDENT CARE: 2109484162
A.I.G.
CALL CENTER: 2108127600
ACCIDENT CARE: 2109408676 & 2111075708
INTERASCO AEGA
CALL CENTER: 2106776111
ACCIDENT CARE: 2109460293
EUROPE
CALL CENTER: 2103230707
ACCIDENT CARE: 2109988198
ERGO HELLAS
CALL CENTER: 2103705300
ACCIDENT CARE: 2103705300
DINAMIS
CALL CENTER: 2109006900
ACCIDENT CARE: 2109006900
GROUPAMA PHOENIX S.A. INSURANCE
CALL CENTER: 2103295111
ACCIDENT CARE: 2103295555 & 8011133000