Please be advised that activation of the accusation management mechanism shall not affect the limitation of your legal claims. Indicatively, the Authorities you can apply to for the extrajudicial resolution of your dispute, are the General Secretariat of Consumer and the Consumer Ombudsman. Thank you for your evaluation and communication.
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We will respond within 5 working days. Your request will be noted in a certain coded company document and will be handled by the Customer Service department.