Claims Support
CLAIMS ADVICE
Clear steps, proper guidance.
In any case of damage or loss, it is important to contact the competent authority, such as the traffic police, police, fire department, etc.
In the event of a road accident, call the Accident Assistance Service, whose phone number is listed on your insurance policy.
What to do in case of a road accident Steps, documents & procedure
01
Call the Accident Assistance Service:
The phone number is listed on your insurance policy.
02
Complete the accident statement
Required documents:
- Accident statement
- Driver’s license
- Vehicle registration certificate
- Traffic police report, if applicable
The Accident Assistance Service helps with the completion of the statement. If we do not call Accident Assistance, we submit the documents within 5 days to the claims department of BROKINS and/or the Insurance Company.
Under the Friendly Settlement procedure, the liable insurance company has 10 days to respond regarding acceptance or rejection of liability. After this period, the Friendly Settlement procedure no longer applies and the claim is handled through the standard procedure.
03
Assessment & claim file
We inform the Insurance Company of the vehicle’s location so that an assessor can inspect it. Once the amount has been agreed, compensation is paid within the timeframe defined by law.
Bodily injuries
- Sworn witness examination report from the traffic police file
- Medical certificate / hospitalization report from a public hospital
- Medical receipts
- Medical expert assessment report
Material damage
- Assessment report
- Repair invoices
What to do in case of damage to real estate / property assets Fire · Financial loss · Civil liability · All risks
01
Protection of people
Take the necessary measures to protect people from injury.
02
Prevent further damage
Take measures to protect the property from further damage.
03
Contact the authorities
Fire department, police in case of theft, etc.
04
Photos / video
If possible, record the extent of the material damage.
05
Immediate notification to BROKINS
By fax or e-mail, completing the relevant claim statement so that an assessor can be appointed.
06
No repairs without approval
Do not dispose of damaged items and do not begin repair works without prior approval.
07
Submission of documents
Indicatively, depending on the type of claim:
- Claim request
- Fire Department certificate
- Copy of the Police incident report
- Photos
- Copies of invoices / receipts / repair quotations
- Alarm signal log
- Various financial data in case of loss of profits
08
Final claim settlement
A signed settlement receipt is required.
What to do when you want to use your hospital insurance policy Contact · guidance · notification times
01
Call the Insurance Company’s Call Center:
The contact details are usually found on the hospitalization card, together with the policy number. We state what we need to do and provide our policy number.
02
The health line guides us
For scheduled hospitalizations, we should ideally notify them 2–3 days in advance. For emergencies, as soon as possible and no later than before discharge from the healthcare facility.
USEFUL PHONE NUMBERS
Accident Assistance:
In case of a road accident, first call the Accident Assistance Service:, whose phone number is listed on your insurance policy. Below you will find the main phone numbers by insurance company.
